Zendesk is a service platform that builds software to empower organization and customer relationships.
Zendesk’s family of products helps organizations understand their customers, improve communication, and offer support where and when it’s needed most. Their products include:
- Zendesk Support: A system for tracking, prioritizing, and solving customer support tickets
- Zendesk Help Center: A self-service destination featuring knowledge base articles, community forums, and a customer portal.
- Zendesk Talk: Call center software built into Zendesk for more personal phone support
- Zendesk Chat: Live chat software that provides a fast and responsive way to connect with customers in the moment
- Zendesk Message: Customer messaging software to manage ongoing conversations with customers through their favourite messaging apps
- Zendesk Connect: Delivers customer intelligence for proactive engagement and support so businesses can reach out to customers at the right time.
- Zendesk Explore: The advanced analytics engine across all of Zendesk’s products that makes it quick and easy to view and analyze any data. Along with Zendesk data, it also brings together customer data from any third-party sources.