Can you provide us with some background on Zava and its founders?
David and fellow entrepreneur Amit’s premise was simple. They set out to build a business providing accessible, dependable healthcare for the routine things that people typically visited their GP for. Central to their business model from the outset was patient interaction with qualified GPs using both online and telephone channels.
What did Zava do that was different?
Can you expand on this medical form?
How did Zava scale?
Tell us more about the partnerships with Superdrug and others
What is your revenue model?
Can you expand on the impact of Covid-19?
Besides the new video consultations in Germany, what other new services are on the cards?
We also have some interesting work going on around patient pathways, whereby we help patients to make informed choices using the information they provide us with on the online Q&A form. We’re designing some new customer journeys based on logic trees. Ultimately, though, the final decision will still rest with the qualified doctor.
We are always looking at ways to improve or expand what we offer, while keeping our business aligned wholly with customer intent. Our core model is built around a number of key services for which patients don’t need or would rather not have a face-to-face consultation. Our new video service has expanded this to provide a complete GP offering, covering hundreds of conditions. We have had to build a blend of technologies to enable this and we are excited at the prospect of expanding with it in Germany.
We continue to grow our business in the UK, Ireland, Germany and France. While further international expansion might be on the cards in the future, for the short term at least, we have plenty to focus on in these markets.