Automation and Professional Services: Robotic Process Automation and its Impact on Business Processes

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Robotic Process Automation (RPA) is fundamentally transforming the finance, accounting, and customer contact departments of major businesses. These are the most mature business areas for RPA, representing over 40% of deployments, but it is now starting to spread out from these into other corporate areas. This trend will continue and accelerate into 2018.

In this report, Kelvin Jones examines the changing nature of business process automation and what that means for how companies engage and integrate their digital and human workforces.